ICG Publications

ICG currently has three major categories of publication:

1. Our monthly The Insights Review (TIRs) – the leading global review of insights published across the global consulting industry.

2. Our Knowledge Area Reviews (KARs) – in depth synthesis of all globally published publically available material on any topic relevant to your project.

3. Our Domain Knowledge Scans (DKS) – an effective way to ensure your team is exposed to the very latest thinking in your industry, sub-sector or function.

ICG is building additional categories and looks forward to further assisting Internal Consulting teams with the world’s most innovative consulting publications. For further details and samples, please read on.


1. The Insights Review

ICG’s monthly The Insights Review presents timely editorial commentary on the most relevant “open published” perspectives and research reports from the world’s leading branded management consulting firms. A subscription to ICG’s The Insights Review ensures that executives and their internal consulting and project teams are exposed to the widest range of ideas, techniques and methodologies developed globally across the management consulting industry, and so remain ahead of both competitors and clients.For more information on ICG’s The Insights Review, please click here.

“I don’t see and couldn’t possibly read all the best perspective papers from the top consulting firms. ICG’s The Insights Review gives me everything I need”  Senior Strategy Analyst

Copyright Notice: ICG’s The Insights Review is copyright ICG 2014. While third-party materials are referenced and analysed in these reports, the contents of these reports represent the original work of ICG’s personnel.


 2. Knowledge Area Reviews

Knowledge Area Reviews – KARs – are information-rich slides with synthesised knowledge, categorised insights, and data visualisations – a unique intellectual property which can be assembled on almost any topic.

    • A peerless synthesis of available information (public sources, applied science journals, research databases, public company records)
    • Uniquely blends knowledge and insights from across the consulting industry, large and specialist, avoiding bias and NIH (not invented here) issues on your projects
    • Combines information from the best available industry sources, from global open-published literature to concentrated subject matter expertise direct from the ICG membership
    • Distributable to every member of your team and throughout your organisation
    • Affordably priced to encourage frequent use.

KARs are a companion resource to: project kick-offs; use of ICG unbundled consulting resources; and to the ICG Insights Review, a periodical published by ICG and read by senior executive teams and internal consultants from many major companies in Australia and around the world. To view the current ICG KAR library, see the tabbed section below. If a KAR meeting your specific requirements is not available, one can be commissioned (see our KAR Product).

KARs available for purchase

ICG has an expanding range of Knowledge Area Reviews across various industries. Please make your selection from the tabs on the left.

Commercial Insurance


Commercial Insurance Innovation (63 slides)

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The major sources of innovation in commercial insurance from around the world 

  • Documents trends in the changing customer landscape
  • Pinpoints areas where technology can best assist in operational cost reduction
  • Leverages points in customer servicing where raised service level costs are more than justified by significant additional revenue
  • Accesses and references 23 global, open-published sources
  • Categorises innovations, coded and visually depicted by value-chain target and by geography
  • Details and references a list of over 50 specific product innovations, with web links for further study
  • Includes tables and graphs showing highest-penetration technology innovations from analytics to mobile systems, with specific product reference.

Commercial research relevant to most companies in an industry sector. Immediate access and full-use licence: $2,000 local – $6,000 global 

Download a Sample

Contact ICG to purchase the full KAR here.

Corporate Banking


Digitisation of Business Banking (84 pages)

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How does/could digitisation affect business banking, namely its traditional relationship management model 
  • Synthesises perspectives and experience of leading consulting firms and global corporations
  • Identifies forces driving speed and impact of digitisation, macro-impacts of digitisation and industries most affected
  • Looks at lessons learned from recent innovation in retail banking
  • Identifies numerous recent examples of innovation in business banking in the mobile channel, the relationship management model and other
  • Identifies and discusses examples of disruptive innovation in business banking
  • Suggests ways to prioritise investments in digitisation and h how to build a world class customer analytics capability
  • Includes numerous case studies and examples of Australian and global companies
  • Summarises key messages, references all exhibits to their original sources and lists further reading.

Commercial research relevant to most companies in an industry sector. Immediate access and full-use licence: $2,000 local – $6,000 global 

Download a Sample

Contact ICG to purchase the full KAR here

Customer Retention


World Class Customer Retention (106 pages)

 

Click the image above to download a free sample.

Describes the strategic journey to achieving world class customer retention management: 
  • Synthesises perspectives and experience of leading consulting firms and global corporations
  • Describes the 25 dimensions across 5 major components: channels, product and processes, engagement, customer knowledge & insights, organisational integration
  • Identifies key levers to achieve outstanding performance
  • Reviews current best practices and pilot practices in retention management through global cross industry case studies
  • References all exhibits to their original sources
  • Includes case studies of Australian and global companies.

Commercial research relevant to any organisation seeking to improve customer retention. Immediate access and full-use licence: $2,000 local – $6,000 global 

Download a Sample

Contact ICG to purchase the full KAR here

Human Capital


Executive Team Best Practices (93 slides)

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Executive Team Best Practices across a number of key topic areas
  • Synthesises perspectives and experience of leading global consulting firms & corporations
  • Describes 50+ insights across 9 distinct topic areas:
    • Optimise: a) Creating Executive Team Identity/Brand, b) Training/Inducting New Leaders, c) Driving Collaboration
    •  Manage: d) Choosing Talent & Diversity, e) Communicating & Engaging Effectively, f) Setting Governance Structure
    • Perform: g) Setting Priorities & Focus Areas, h) Scanning Markets & Rivals, i) Managing Results & Performance
  • Lists and summarises each insight, supported by case examples with relevant benchmarks/proof points called out
  • Includes supporting material further describing key insights as well as relevant extracts from ICG’s The Insights Review
  • References all exhibits to their original sources.

Commercial research relevant to most companies in an industry sector. Immediate access and full-use licence: $2,000 local – $6,000 global 

Download a Sample

Contact ICG to purchase the full KAR here.

Relationship Management


Best Practices in Relationship Management (113 slides)

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Best Practice Relationship Management across Financial and Non-Financial Services
  • Synthesises perspectives and experience of leading consulting firms and global corporations
  • Defines world-class Relationship Management and profiles its major dimensions synthesised from over 30 best practice relationship models
  • Presents selected best practice relationship management models and evolution paths of CRM and its technologies
  • Contains capabilities trajectory tools for each of the six key dimensions identifying key capabilities and the best and pilot practices in Financial and Non-financial services
  • Suggests best practice relationship management capabilities in 2015 across all major dimensions
  • Lists and summarises 100+ case studies and examples of global companies
  • Summarises key messages, references all exhibits to their original sources and lists further reading from ICG’s The Insights Review.

Commercial research relevant across industry sectors. Immediate access and full-use licence: $2,000 local – $6,000 global 

Download a Sample

Contact ICG to purchase the full KAR here.

Retail Banking


Digitisation of Retail Banking (138 pages)

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A wide-ranging and comprehensive review of the recent strategic thinking around the impact of digitisation on retail banking 
  • Synthesises perspectives and experience of leading consulting firms and global corporations
  • Outlines the importance of digitisation in driving customer engagement in retail banking
  • Builds case that next generation remote-access platforms are a hygiene factor rather than a competitive advantage, and profiles 10 key aspects of next-generation platforms through analysis and case studies
  • Builds case that digital is only part of a seamless omni-channel offering and profiles 6 major impacts and enablers of this offering through analysis and case studies
  • Builds case that as financial services integrates into lifestyle, banks will have to partner with innovative competitors, and profiles 11 key areas of innovation through analysis and case studies
  • Includes numerous case studies and examples of Australian and global companies
  • Summarises key messages, references all exhibits to their original sources and lists further reading

Commercial research relevant to most companies in an industry sector. Immediate access and full-use licence: $2,000 local – $6,000 global 

Download a Sample

Contact ICG to purchase the full KAR here.

Shared Services


Best Practices in Shared Services (128 slides)

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Penetration of the shared services model by function, benefits and pitfalls, best practices, performance assessment, trends, current and future sources of value creation
  • Synthesises perspectives and experience of leading consulting firms and global corporation
  • Describes the 25 key best practices across five dimensions: structure, service design, staffing, service management and stakeholder management
  • Identifies levers to achieve outstanding performance
  • Reviews past experience with shared services and results being currently achieved through implementation of the shared services business model
  • Includes case studies of Australian and global companies
  • Each section prefaced by an executive summary
  • References all exhibits to their original sources.

Commercial research relevant across industry sectors. Immediate access and full-use licence: $2,000 local – $6,000 global 

Download a Sample

Contact ICG to purchase the full KAR here.

Turnaround Management


Best Practices in Turnaround Management (94 slides)

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Penetration of turnaround management methodologies highlighting benefits and pitfalls, general approaches, best practices, implementation tools and recent insights
  • Synthesises perspectives and experiences of leading consulting firms and global corporations
  • Describes the best practices across six dimensions: the understanding of the need for a turnaround, the drivers of decline, the diverse approaches, the key principles, the key success factors and a specific focus on the turnaround leadership
  • Identifies levers to achieve a successful turnaround
  • Includes case studies of very diverse companies including industrial and consumer goods global manufacturers, financial services companies and global retailers
  • Provides a comprehensive and practical roadmap of a successful turnaround
  • References all exhibits to their original sources.

Commercial research relevant across industry sectors. Immediate access and full-use licence: $2,000 local – $6,000 global 

Download a Sample

Contact ICG to purchase the full KAR here.

 “The first two weeks of a consulting project are commonly spent getting up to speed on the topic area. ICG’s KARs give me the best available material pre-packaged so my team and I can focus on what we do best.”  Senior Executive

Copyright Notice: The ICG Knowledge Area Reviews are copyright ICG 2014.


 3. Domain Knowledge Scans

Domain Knowledge Scans (DKS) are an effective way to ensure your team is exposed to the very latest thinking in your industry, sub-sector or function.

Assess the very latest thinking, practices and insights and share with your team in report form and/or via a 2 hour briefing session.

    • A unique highly distilled synthesis of the newest thinking in your industry, sub sector or function
    • Includes critical ideas, frameworks, case studies, insights
    • Garnered from relevant peer markets across consulting and advisory firms as well as academia and industry
    • Includes a stimulating presentation to your team and or an extended audience
    • Includes references for further review and investigation
    • Ensures your team’s expertise is current
    • DKSs are a companion resource to our monthly global periodical The Insights Review (TIR) and deeper full dives on a specific topic – our Knowledge Area Reviews (KAR).

DKS available for purchase

ICG has an expanding range of Domain Knowledge Scans across various industries. Please make your selection from the tabs on the left.

Private Wealth Banking


Private Wealth Banking (26 slides)

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  • 26 pages of the latest knowledge in this domain
  • 15 curated insight article links and reviews from the world’s leading consulting firms
  • 10 up-to-the-minute case studies on best practices and pilot practices across the world
  • 8 critical academic and industry frameworks that are deemed essential knowledge
  • References all exhibits to their original sources

Immediate access and full-use licence: $900 local – $1,500 global 

Download a Sample

Contact ICG to purchase the full DKS here.

Deposits Innovation


Deposits Innovation (48 slides)

Click above to download a sample

  • 48 pages of the latest knowledge in this domain
  • 7 curated insight article links and reviews from the world’s leading consulting firms and review
  • 55 up-to-the-minute case studies on best practices and pilot practices across the world
  • 8 critical academic and industry frameworks that are deemed essential knowledge
  • References all exhibits to their original sources

Immediate access and full-use licence: $900 local – $1,500 global 

Download a Sample

Contact ICG to purchase the full DKS here


Copyright Notice: The ICG Knowledge Area Reviews are copyright ICG 2014.

Frequently Asked Questions

Introducing the BAF® process – for clients

 

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Introducing the BAF® process – for consultants

 

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