Provide support for development of service delivery models, process models, system & tool usage, SLAs, risk controls, and migration plans for a target operating model design & implementation planning engagement.
- Service delivery models (who, what, where, how)
- Partnership & ecosystem engagement models
- Process models (likely based on ITIL or similar)
- Process/service design
- Competencies, capabilities definition & gap assessment
- FTE determination
- Process Metrics, SLA & KPI definition
- Risk identification and control design
- Review of testing use cases and regimes
- Migration implementation planning
Skills and experience required:
- IT service delivery model development
- Process/service design
- Migration planning & risk management
Start date: December Duration: 6-8 Weeks part-time
Rate: Daily rate to the consultant will be up to AUS$1,200 depending on level of experience and seniority
APT’s must be lodged within 48 hours. We will review all APT’s and select the best 3 for the client. The client will then conduct interviews. Please note that the net rate quoted is an ICG Affiliate rates available for ICG Members only. Any previously agreed and documented rates for candidates introduced to ICG via approved 3rd parties will be honoured.