Global Thought Leader: Business Process Management: Roger Burlton

  • A global innovator in methods for Business Process and is recognized internationally for his thought leadership in Business Process Management.
  • Widely recognized for his thought leadership in business process strategy, business architecture, process analysis and design, and its management, measurement and governance
  • Chairman of the BPTrends Board of Advisors and a Founder and Chief Consultant of BPTrends Associates.

Roger has developed and chaired several high profile conferences on Advanced Business and Information Management and Business Process Management, globally. He currently chairs the annual BPM Forum at the Building Business Capability Conference in the US and the IRM UK BPM Conference in Europe and his pragmatic BPM global seminar series, started in 1991, is the longest continuous running BPM seminar in the world.

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Global Thought Leader: Stephen Hewett: Customer Experience

As a Fellow of the Institute of Consulting and Customer Expert, Stephen’s extensive work with commercial clients and with government has given him experience in a wide variety of industry sectors at Board, CEO and Executive Level.

Practice Leader: Jonathan Mindell: Customer Experience

A highly experienced business leader in Marketing, Operations and P&L Leadership roles, combined with more recent consultancy work across a wide variety of industry sectors, principally focussed on customer-driven business transformation for major companies at CEO and C-Suite levels.