Global Thought Leader: Innovation and Branding: Ken Tencer

  • Business strategist
  • Innovation and Intrapreneurship thought leader who helps organizations master better futures
  • CEO, Entrepreneur, Bestselling Author, Speaker & Columnist
  • Best-selling author of The 90% Rule and Cause a Disturbance
  • Widely subscribed columnist for The Globe & Mail and interviewed by The Financial Times, CNBC, Forbes and Bloomberg
  • Serves as a member of Conference Board of Canada’s Council for Innovation and Commercialization.

By integrating three fundamental principles of good business – leverage, process and entrepreneurial thinking, Tencer and his partner Cardoso have developed a pragmatic and powerful approach to business development. The 90% Rule and the bestseller Cause a Disturbance (Morgan James Publishing, NY) are being avidly read by business leaders in the U.S., Canada and Europe. Business journalists with leading publications and networks including The Globe & Mail, The Financial Times, CNBC, Forbes and Bloomberg have recognized the timeliness and power of these important works.


Global Thought Leader: Stephen Hewett: Customer Experience

As a Fellow of the Institute of Consulting and Customer Expert, Stephen’s extensive work with commercial clients and with government has given him experience in a wide variety of industry sectors at Board, CEO and Executive Level.

Practice Leader: Jonathan Mindell: Customer Experience

A highly experienced business leader in Marketing, Operations and P&L Leadership roles, combined with more recent consultancy work across a wide variety of industry sectors, principally focussed on customer-driven business transformation for major companies at CEO and C-Suite levels.