Global Thought Leader: Stewart Desson: Organisational Development

Stewart has supported many clients in customising their use of learning and assessment resources. Stewart has pioneered a psychological approach to employee engagement and individual transformational using the innovative Spark colour model.

In his role on the board of the Association for Business Psychology, Stewart has special responsibility for professional development events for business psychologist throughout the UK – and has sourced many evidence based thought leaders to speak in the last few years.

Before setting up his consulting practice, Stewart had a 15 year career with British Airways as a consultant and working as a senior manager in Marketing, Operations Research and Customer Services. His passion is creativity, leadership development and the use of psychometrics to support change processes.

Stewart is a Chartered Fellow with the CIPD & a Principal Business Psychologist. He has two Masters degrees, the first in ‘Operational Research’ that he used extensively at British Airways. Stewart’s second Masters degree is in ‘Change Agent Skills and Strategies’ and he is skilled in the application of humanistic psychology to support organisational change. He is currently undertaking a PhD in psychometrics.

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Global Thought Leader: Stephen Hewett: Customer Experience

As a Fellow of the Institute of Consulting and Customer Expert, Stephen’s extensive work with commercial clients and with government has given him experience in a wide variety of industry sectors at Board, CEO and Executive Level.

Practice Leader: Jonathan Mindell: Customer Experience

A highly experienced business leader in Marketing, Operations and P&L Leadership roles, combined with more recent consultancy work across a wide variety of industry sectors, principally focussed on customer-driven business transformation for major companies at CEO and C-Suite levels.