Practice Leader:  John LaVacca:  Operations & Transformation

Summary of Areas of Expertise

  • Strategy development and alignment
  • Operating model design
  • Transformation delivery
  • Cost management and benefits realisation

Evidence of Expertise (Conferences spoken at, books/pulblications written, proprietary IP/methodology, clients worked on)

John has over 30 years experience assisting clients accelerate growth, improve operating performance and cost management and implement technology enabled change.  He has worked across industries including Aerospace, Consumer Products, Education, Financial Services, Government and Logistics in Australia, Asia, North America  and emerging markets in eastern Europe, the Middle East and Latin America.  John works with managers, executives, CXOs and the Board to deliver sustainable business improvements.  He is focused on stakeholder management and is collaborative, proactive and pragmatic.

John has spoken at several conferences, conducts independent research, writes and invests in life long learning and professional development.

Employment History/Qualifications

John has been the CEO of ICG Melbourne since 2017. Previous to ICG, John was a Vice President at IBM, a senior partner at PwC and held various roles in consulting and industry in Australia, Asia and the USA.
MBA – University of Chicago
eCommerce – University of Melbourne
Advanced Management Program – Wharton, University of Pennsylvania
AICD Member since 2001


Global Thought Leader: Stephen Hewett: Customer Experience

As a Fellow of the Institute of Consulting and Customer Expert, Stephen’s extensive work with commercial clients and with government has given him experience in a wide variety of industry sectors at Board, CEO and Executive Level.

Practice Leader: Jonathan Mindell: Customer Experience

A highly experienced business leader in Marketing, Operations and P&L Leadership roles, combined with more recent consultancy work across a wide variety of industry sectors, principally focussed on customer-driven business transformation for major companies at CEO and C-Suite levels.