Global Thought Leader: Business Process Management: Roger Burlton

  • A global innovator in methods for Business Process and is recognized internationally for his thought leadership in Business Process Management.
  • Widely recognized for his thought leadership in business process strategy, business architecture, process analysis and design, and its management, measurement and governance
  • Chairman of the BPTrends Board of Advisors and a Founder and Chief Consultant of BPTrends Associates.

Roger has developed and chaired several high profile conferences on Advanced Business and Information Management and Business Process Management, globally. He currently chairs the annual BPM Forum at the Building Business Capability Conference in the US and the IRM UK BPM Conference in Europe and his pragmatic BPM global seminar series, started in 1991, is the longest continuous running BPM seminar in the world.

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Global Practice Leader: Lisa Hickson – Customer Experience Strategy

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Practice Leader: Alan Hui: Governance, Risk, and Compliance

A highly experienced, purpose and values led leader in governance, risk and compliance leadership and consulting roles. With a commercial business and customer outcomes oriented approach Alan has a track record of delivering results for clients and stakeholders.

Practice Leader: Jonathan Mindell: Customer Experience

A highly experienced business leader in Marketing, Operations and P&L Leadership roles, combined with more recent consultancy work across a wide variety of industry sectors, principally focussed on customer-driven business transformation for major companies at CEO and C-Suite levels.