Areas of Expertise:
25+ years of consulting across innovation, architecture, technology, processes, and delivery
• Leading innovation, startups, enterprise architecture, business architecture, strategy alignment, transformation, digitalisation, process optimisation and implementation.
• Key topics: customer value propositions, innovation, process optimisation, strategic alignment, digitalisation, data enablement, analytics, leading-edge technologies, customer centricity / experiences and actionable insights.
• Lead initiatives to develop strategic (symbiotic) partner relationships, world-first customer experiences, orchestration of technology architecture across multi-year, multi- jurisdictional programs of work, core banking replacements
and customer / account migrations. Consumer and Business Banking experience.
Geographies:
UK, USA, Asia Pacific (Japan, Taiwan, China), South Africa and Australia – exposure to a diverse range of rich cultures, lifestyles and ways of working.
Client sectors:
Financial Services (80%), Business ventures/projects involving telcos, ISPs, government(s), manufacturing, supply chains, FMCG, and training
Before and Outside ICG:
Trusted Adviser:
Subject-matter-expert through to innovation lead and entrepreneur. Supporting several financial services startups and regularly engage with GMs at industry leaders behind closed-doors for ‘what if’ and ‘how to’ discussions.
Consultant:
• Consulting in the UK when Internet was being established – JANET and early website designs.
• Vodafone Australia webmaster – Nokia Checkpoint FW-1 firewalls, geolocation, MNP, WAP over GPRS & Web Portal.
• COMIndico – (now TPG) largest MPLS network globally, Cisco SS7 to IP, number portability, BSS, NMS and OSS designs and implementation.
• Financial services – firewall security design, network design, technical SME, geolocation, innovation realisation.
• Technology re-platforming – business banking, risk platform, decisioning systems and origination systems.
Credentials:
CISSP – (ISC)2
• MBA – Southampton University Management School, UK
• MSc Optoelectronics, BSc (Hons) Physics & Electronics, UK
• Lean Six-Sigma Green Belt – AGSM
Affiliations: Member of the Institute of Physics, UK
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