With over 25 years of executive experience, Georgia brings a unique perspective and strategic vision to her tailored advisory services, having implemented changes to operating and business models that empower organisations to navigate the complexities of today’s business landscape. Her dynamic leadership helps her deliver results that create meaningful impact across diverse industries and geographies.
Digital Transformation Visionary
Georgia stands at the forefront of digital innovation, utilising AI and data analytics to drive transformative initiatives that enhance operational efficiency and elevate customer experiences. As a Senior Director at Publicis Sapient, Georgia crafted and executed strategies that lead to significant revenue growth and increase in customer satisfaction for her clients.
Champion of Sales and Service Excellence
Georgia aligns B2B sales processes with exceptional service delivery, resulting in enhanced sales growth and customer loyalty. Her methodologies have led to a 35% increase in client retention rates, demonstrating her commitment to excellence in every aspect of the customer journey.
E-commerce Growth Architect
At Australia Post, she implemented data-driven strategies that resulted in a 30% improvement in service delivery and a 25% increase in customer satisfaction. Her efforts also contributed to a strong increase in online revenue for key clients, showcasing her ability to develop solutions that boost revenue while fostering meaningful customer engagement.
Master of Change Management
Georgia’s approach to change management emphasises empathy and empowerment. She guides teams through transitions in various sectors, including her role as Engagement Lead on large digital and customer transformation programs. By prioritising people and communication, she achieves successful outcomes even in challenging environments.
Diverse Sector Expertise
Georgia possesses extensive experience in telecommunications, media, e-commerce, digital technology (including global SaaS platforms), transport and logistics, and higher education across ANZ, Asia, and the US. Her understanding of various operating models and business frameworks enables her to provide innovative and practical insights to her clients.
Career Highlights
– Member of Board of Trustees Western Sydney University
– Senior Director of Growth at Publicis Sapient (Publicis Groupe SA)
– Senior Director of Revenue Operations and Customer Success at Australia Post
– Managing Director at Cheetah Digital ANZ (now Marigold)
– Director of Sales at Experian Marketing Services
– Global Sales Director at IPscape
– Various executive leadership roles at Telstra, focusing on strategy, product, customer, marketing, and operations.
Consulting Expertise
Georgia lead significant digital and customer transformation initiatives for national member services organisations, global transport and logistics firms, and national retailers. Her work on large digital and data transformations for a global automotive manufacturer highlights her strategic capabilities.
Credentials
– Bachelor of Business, University of Technology Sydney
– AICD – University Governance
Community Engagement
Georgia is passionate about giving back and actively participates in initiatives such as the ASX Foundation and Mentor Walks, sharing her knowledge and experiences with the next generation of leaders.
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