20+ years in financial services and consulting, specialising in Collections & Recoveries and Transformation
- Strategic design and leadership of collections, recoveries, and hardship operations across banks, fintechs, and lenders
- Deep experience across risk operations including arrears treatment, vendor management, hardship frameworks, and regulatory compliance
- Successfully led turnaround strategies, systems transformation, and operational uplifts across digital and traditional lending environments, blending data-led strategy with customer-first design and regulatory expectations
- Engagements have included P&L turnaround, process automation, platform upgrades, regulatory remediation, and capability build
Geographies:
- Australia, New Zealand UK, France, Spain
Retail Banking Sub Sectors:
- Wide range of players: mainstream banks, digital lenders, fintechs, challenger banks
- Consumer and small business finance products: Unsecured credit, Credit Cards, Personal, Car and Equipment Loans and Peer to peer lending
- Risk operations: Collections, Recoveries, Hardship, Identity and Fraud
Before and Outside ICG
Financial Services:
- Led Collections & Recoveries at Society One: doubled repayments, automated key functions, improved hardship processes
- At Capital One Europe: Set up and led Collections and Recoveries in Spain and France, including launch of local vendor partnerships and set up of internal teams
Transformation:
- Experian: Designed and delivered business transformation program that quadrupled pipeline, and turned around a declining product line
- COO of Flux Advisory – led operational scale-up and managed client transformations including payment transformation program and operating model redesign
Credentials:
- MBA, ESSEC Business School (France) – top 3 student
- Fluent in English, French and Spanish
Community:
- Coralus Coach – supporting women entrepreneurs with business guidance