20+ years Global Consultant – Business & Technology Transformation
- Visionary leader with a proven track record of defining and driving complex transformation programs, aligning technology with business strategy, and leading high-performing teams across global enterprises. Expert in shaping digital roadmaps, enterprise architecture, and operational excellence to deliver measurable business outcomes. Strong background in IT architecture helps translate business needs into technical solutions. Exhibits a flexible communication style that builds trust and strong relationships with stakeholders and teams.
- Key Topics: Business (operational) and technology strategies, Customer Experience, Digital Transformation. Adept at bringing together business and technology stakeholders, the practical application of CX methodologies to Enterprise Architecture methods and frameworks, and navigating risk management and employee experience impacts of enterprise-level AI.
Geographies:
Client engagements across North and South America, UK, Europe, Africa, Asia, and Australia
Client sectors:
- Primary experience in Insurance / Financial Services and Telecommunications
- Also experienced in Health-adjacent; Government / Public Sector; Not for profit; Education
Before and Outside ICG
Consultant:
- 15 years with Accenture delivering multi-million/billion dollar technology transformation programs, primarily in CRM, for telecommunications companies globally
- 10+ years developing Business (operations), Customer Experience (CX), Technology and Digital strategies with The Customer Experience Company, ICG/freelance, and as Australian Practice Lead for Forrester
- Most recently architected and implemented AI-based Claims Automation as Head of Architecture for an Australian-based insurance company
Credentials:
- PRINCE2 Project Management
- TOGAF Architecture
Community:
- Adult Helper for Scouts Victoria with a passion for hiking and multi-day hiking adventures, sharing this with and mentoring late primary/early secondary age scouts
Linkedin: