Key Deliverables:
- Provide capability maturity frameworks.
- Provide and review process maps for best practices
- Provide or help the team gain access to relevant benchmarks across the industry
- Define and map best-in-class arrears and early warning processes across pre-delinquency, delinquency and recovery stages, including customer journey and treatment segmentation.
- Recommend improvements to customer contact strategies (e.g. cadence, channels) and governance frameworks (e.g. escalation paths, oversight of non-performing loans).
Experience and qualifications required:
- Lead role in a business bank managing arrears, collections and or recoveries spanning several years recently
- Management consultant with multiple recent project experience in this field in recent years
Logistics:
Start date: August Duration: Initial project 8 Weeks, on a flexible basis, full time or part time based on availability and experience and any conflicts
Location: Australia
Rate: The daily net rate to the consultant will be defined by seniority and experience but as a minimum will be $2,000 + GST a day
Application Close date: No later than Tuesday 15th, 2025 at 5pm AEST
- All Accredited Professional must become a Member of ICG if not already the case
- APT’s (Resume’s) must be lodged (by EOD Application Close date above) We will review all APT’s and select the best 3 for the client. The client will then conduct interviews
- Please note that the net rate quoted is an ICG Affiliate rate available for ICG Members only.
- Any previously agreed and documented rates for candidates introduced to ICG via approved 3rd parties will be honoured.