We are seeking an experienced Communications Specialist to design and manage all student- and stakeholder-facing messaging across channels — including email, SMS, letters, and phone scripts.
This role is critical to ensuring that every communication is clear, accurate, and compliant, providing students with a professional, empathetic experience while ensuring the institution meets data integrity and reporting standards.
You’ll collaborate closely with the remediation team, compliance, and student services functions to ensure that messages are transparent, timely, and effective in driving the required actions from students or internal teams.
Key Responsibilities
- Draft, refine, and oversee all outbound communications across digital and print channels.
- Translate technical or regulatory requirements into plain-language messages for students and internal stakeholders.
- Develop and maintain a library of approved templates and call scripts.
- Ensure all messaging complies with privacy, data protection, and legal standards.
- Coordinate with operations teams to manage communication schedules and callback processes.
- Track and report communication metrics (delivery, response, resolution).
- Assist in the development of training and guidance for staff managing direct student contact.
Skills & Experience Required
- Proven experience in developing clear and compliant communications within complex organisations (education, financial services, utilities, or similar).
- Strong written communication and editing skills — able to make complex information simple.
- Experience working with compliance, legal, or risk teams.
- Familiarity with multi-channel communications (email, SMS, letter, call scripts).
- Exceptional attention to detail and understanding of confidentiality requirements.
- Ability to balance tone, professionalism, and empathy in all student or customer communications.
What You’ll Work On
- Proven experience in developing clear and compliant communications within complex organisations (education, financial services, utilities, or similar).
- Strong written communication and editing skills — able to make complex information simple.
- Experience working with compliance, legal, or risk teams.
- Familiarity with multi-channel communications (email, SMS, letter, call scripts).
- Exceptional attention to detail and understanding of confidentiality requirements.
- Ability to balance tone, professionalism, and empathy in all student or customer communications.
Logistics
Start date & Duration: Immediate start, 6 months (with potential to extend)
Location: Sydney (or hybrid)
Rate: Daily net rates $850 – $1,000 per day (ex-GST)
Application Close date: No later than Friday, 10 October 2025, at 5 pm AEST
– All Accredited Professionals must be Members of ICG, if not already.
– Resumes must be submitted by close of business on the application closing date listed above. All resumes will be reviewed, and the top three candidates will be shortlisted for the client.
– The client will then conduct interviews. Please note that the net rate quoted applies to ICG Affiliate rates, which are available to ICG Members only.
– Any previously agreed and documented rates for candidates introduced to ICG through approved third parties will continue to be honoured.