Consultant Gig #688-Sydney-Customer Research Benchmarking

Successful candidates will have the following experience: 
 
We are looking for an individual with 2-4 years’ experience at an analyst/consultant level in a Top-Tier/Big 4 consulting firm or strategy function within a corporate.
The consultant will be responsible for:
  • Benchmarking the best approaches to measuring researching customer experience and satisfaction (e.g. Net Promoter Score and other similar measures)
  • Incorporating and considering best practice approaches to other key elements of customer experience research such frequency of research and optimum methods of research (e.g. face to face collection, voice interaction, automated calling, digital/mobile, feedback terminals etc.)
  • Understanding the above mentioned best practices across parallel public sector entities and other comparable industries
  • Effectively communicating the results of the benchmarking both verbally and through PowerPoint
Logistics: 
  • Start Date: Immediate
  • Duration: 1 week
  • Location: working remotely
  • Rate: Net rate to successful consultant is $6,000 + GST
  • Closes: 22/06/20, 5pm AEST

 

More

Consultant Gig #1006 Singapore/Sydney based–Chief Transformation Officer

An ICG client runs a major global multi branded healthcare business. As part of a structured performance improvement strategy they have identified the need for a proven c-suite level transformation professional able to lead cross functional teams across many brands and geographies concurrently.

Consultant Gig #1005–Sydney–Expert in Payments–Growth & Transformation

Our client is an innovative fintech organisation delivering seamless, customer-centric payment solutions. As the business scales, it is shifting from a legacy platform to a new enterprise-grade ecosystem, focused on unlocking growth opportunities across customer segments, product lines, and operating models.

Consultant Gig #984–SYDNEY–Govt–IT Service & Process Design Lead

An ICG client is looking for an IT service and process design lead consultant (senior consultant/manager level) to include in a tender for the development of a technology services target operating model, transitional implementation planning, and business readiness preparations for a government client.