The Senior Consultant with BPO expertise will support the consulting firm in their support of the end-client who is seeking to undertake a strategic review of their BPO business, which is largely a captive business today and they want to change that.
Ideally the accredited professional will have significant experience in:
- Familiarity with the trends shaping the BPO business, e.g., technology trends
- Operational familiarity with BPO businesses, e.g., what processes and functions are typically in scope, capabilities/tools needed to run the business, KPIs etc.
- Familiarity with the BPO business in developing Asia (top priority Philippines)
Start Date: The engagement will commence Immediately. Duration,5-days