Ian Richards: Financial Services/Customer Strategy

Customer Strategy Practice Leader

Seasoned executive with over 20 years of experience leading strategy, marketing and sales transformations across global enterprises including retail and wholesale financial services.

  • Strong foundation in Corporate and Business Unit Strategy, Target Operating Model Design and Change Management.
  • Led Strategy, Marketing, Sales and Digital Team within large enterprises and scale-ups.

Geographies:

UK, Europe, North America & Australia

Client sectors:

Consumer Banking, Wealth & Superannuation, Payments, Insurance, Wholesale Banking, Capital Markets.

Before ICG:

  • Co-Founder, Core Growth Partners.  Tech-enabled Customer Insights Boutique serving clients across Private Equity, Retail, Automative and Services.
  • Head of Strategy, Marketing and Digital, Fixed Income Investment Group, Melbourne. Led strategic planning, marketing, and digital transformation for a $20M+ financial services challenger brand.
  • Head of Strategic Marketing, Orica Europe. Held multiple Strategy and Customer roles focussed on growth strategy, brand transformation, and digital innovation across global markets.
  • Head of Group Strategy, ANZ Bank, Melbourne. Led Group Strategy function focussed on Portfolio Planning, Performance and Growth.
  • Partner, Financial Services Practice, Accenture. Led technology enabled transformation and growth strategies for numerous financial institutions across Europe and Asia.

Academic Credentials:

  • MBA, London Business School
  • BSc Eng, Imperial College, London University

Contact Email:

[email protected]

Linkedin:

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