Consultant Gig #688-Sydney-Customer Research Benchmarking

Successful candidates will have the following experience: 
We are looking for an individual with 2-4 years’ experience at an analyst/consultant level in a Top-Tier/Big 4 consulting firm or strategy function within a corporate.
The consultant will be responsible for:
  • Benchmarking the best approaches to measuring researching customer experience and satisfaction (e.g. Net Promoter Score and other similar measures)
  • Incorporating and considering best practice approaches to other key elements of customer experience research such frequency of research and optimum methods of research (e.g. face to face collection, voice interaction, automated calling, digital/mobile, feedback terminals etc.)
  • Understanding the above mentioned best practices across parallel public sector entities and other comparable industries
  • Effectively communicating the results of the benchmarking both verbally and through PowerPoint
  • Start Date: Immediate
  • Duration: 1 week
  • Location: working remotely
  • Rate: Net rate to successful consultant is $6,000 + GST
  • Closes: 22/06/20, 5pm AEST