Areas of Expertise:
8+ years Senior Leader in Customer & Capability
- Customer strategy formulation through to enablement across the organisation.
- Navigating complex, global operating environments and operating at the strategic level alongside C-suite to deploy end-to-end solutions that drive the customer strategy forward.
- Working with existing, or developing new, customer strategies to drive growth and maximise profits by aligning the culture and organisational capability to customers’ needs.
- Best practice methodologies to identify and address gaps in the target culture and capabilities that may be preventing the strategy from being fully embedded.
- Strong influencing and stakeholder engagement skills with experience presenting to Boards and Executive teams to seek endorsement and buy-in.
- Engaging communication style to peak interest including facilitation of Executive workshops, large group training and one on one & small group coaching.
- Strength in analytical thinking, problem solving and strategic planning to execute change management plans
Geographies:
- Large scale global rollouts of strategic programs
- Australia, New Zealand, UK, Canada, North America, Singapore, Hong Kong, Malaysia, Vietnam
Client sectors:
- Insurance (General), Education
Customer & Sales Enablement:
- Led the formation and implementation of the Global Sales Approach, informed and endorsed by divisional CEOs. Leveraging extensive global networks of SMEs, alongside global best practice consultants, to design, develop and deliver Global Sales Approach to customer facing roles across the 4 geographies.
- Developed first consistent customer framework through consultation with 4 divisional Executive Sponsors and sought endorsement from Group Board and Global Executive Committee (GEC).
Global Delivery Lead – Leadership & Underwriting:
- BA & MS in IST, George Washington University (Honors)
- Lean (Agile) Change Management Certification
- Prosci Change Management Certification
- ITIL Foundations v3, ITIL Release and Control Practitioner v2
- PRINCE2 Project Management
Credentials:
- Diploma in Frontline Management & Business Management | Melbourne Business School, 2007
- Bachelor of Applied Science (Tourism Management) | RMIT University, 2001
- Inaugural member of the Global Customer Working Group, alongside Global and Divisional Executives and Founder and Chair of Global Customer Community of Practice.
- Customer representative on Global Culture Advisory Panel & Global Steer-Co member for Sustainable Investments program
Community:
- First female President Mornington Junior Football Club – 2020-2022
Contact Email:
Linkedin:
Contact Phone: +61 417 524 372