GONG: Merger of the ICG UK Business with iCustomer

The Customer Needs Solution (CNS) is a proven approach and methodology that allows organisations to define, structure, measure and act on the things that customers and clients expect and need as part of a compelling customer experience.

Due to the significance of this transaction, Stephen Hewett has been elected as a Global ICG Partner with responsibility for Customer Experience.  Jonathan Mindell has been appointed as CEO of our UK HUB (covering Europe). Both will be involved in the day-to-day leadership of ICG UK and Europe.

Please join us in congratulating Jonathan and Stephen. If you would like to understand how merging your boutique with ICG can lead to greater opportunities for on-sell, cross-sell, higher pricing and future monetisation of your franchise building efforts, please contact Stephen Hewett ([email protected]) or David Moloney ([email protected]).


ICG launches a new Hospitality Practice in Europe

ICG plans to meet the needs of hospitality organisations who are working on how to survive the pandemic and then thrive in what will become the ‘new normal’ for both business and leisure travel.

ICG UK launches new Local Government Practice

The team has a proven track record of working with those delivering services on the front line to create better outcomes for the public.  The team’s unparalleled experience also encompasses those that work to deliver a better quality of life for local residents, whilst at the same time delivering required savings.