GONG: Merger of the ICG UK Business with iCustomer

The Customer Needs Solution (CNS) is a proven approach and methodology that allows organisations to define, structure, measure and act on the things that customers and clients expect and need as part of a compelling customer experience.

Due to the significance of this transaction, Stephen Hewett has been elected as a Global ICG Partner with responsibility for Customer Experience.  Jonathan Mindell has been appointed as CEO of our UK HUB (covering Europe). Both will be involved in the day-to-day leadership of ICG UK and Europe.

Please join us in congratulating Jonathan and Stephen. If you would like to understand how merging your boutique with ICG can lead to greater opportunities for on-sell, cross-sell, higher pricing and future monetisation of your franchise building efforts, please contact Stephen Hewett ([email protected]) or David Moloney ([email protected]).


ICG Ranked by the Financial Times

The purpose of this GONG is to advise you of an exciting accolade for our UK colleagues based on the most recent annual Financial Times survey of consulting firms and platforms.

Some exciting news for ICG North America!

The purpose of this GONG is to advise you of some exciting news for ICG in the US and Canada.
In the next few weeks, we will be launching a new initiative with a large professional services firm providing resources for their advisory efforts in the USA.