The Customer Needs Solution (CNS) is a proven approach and methodology that allows organisations to define, structure, measure and act on the things that customers and clients expect and need as part of a compelling customer experience.
Due to the significance of this transaction, Stephen Hewett has been elected as a Global ICG Partner with responsibility for Customer Experience. Jonathan Mindell has been appointed as CEO of our UK HUB (covering Europe). Both will be involved in the day-to-day leadership of ICG UK and Europe.
Please join us in congratulating Jonathan and Stephen. If you would like to understand how merging your boutique with ICG can lead to greater opportunities for on-sell, cross-sell, higher pricing and future monetisation of your franchise building efforts, please contact Stephen Hewett ([email protected]) or David Moloney ([email protected]).