ICG wins an end–to–end mortgage process optimisation project

One of Australia’s leading financial institutions hired ICG against Big 4 competitors to complete a detailed diagnostic, review, and improvement program for their most critical product, mortgages, across both their proprietary and broker channels.

A joint client and ICG team will work together over the next twelve months to dramatically improve capacity and service through process, technology and people initiatives, leveraging gaps to world’s best practices, proven Australian best practices, and target best practices to develop a gap analysis and prioritisation program.

ICG is supplying a partner level resource and process and technical specialist, all leading professionals in their field.

For more information contact us here

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ICG launches a new Hospitality Practice in Europe

ICG plans to meet the needs of hospitality organisations who are working on how to survive the pandemic and then thrive in what will become the ‘new normal’ for both business and leisure travel.

ICG UK launches new Local Government Practice

The team has a proven track record of working with those delivering services on the front line to create better outcomes for the public.  The team’s unparalleled experience also encompasses those that work to deliver a better quality of life for local residents, whilst at the same time delivering required savings.