ICG UK wins key role in re-shaping the client intelligence programme for a global wealth, health and career consultancy

Using our Customer Needs Solution (CNS) framework to better understanding customer and client needs, ICG is helping this global advisory organisation to transform its client intelligence function.  Objectives for this 8-month programme range from improving client feedback response rates to identifying business improvement programmes to generate incremental revenue and reduce operational costs.

This is a new client for ICG.

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ICG launches a new Hospitality Practice in Europe

ICG plans to meet the needs of hospitality organisations who are working on how to survive the pandemic and then thrive in what will become the ‘new normal’ for both business and leisure travel.

ICG UK launches new Local Government Practice

The team has a proven track record of working with those delivering services on the front line to create better outcomes for the public.  The team’s unparalleled experience also encompasses those that work to deliver a better quality of life for local residents, whilst at the same time delivering required savings.