ICG to develop customer strategy and research program of work for a major government department

ICG has recently been appointed by a major state government to define the customer strategy program of work. This program of work will involve:

  • Defining customer satisfaction
  • Capturing feedback across customer journeys
  • Evolving the client’s analytics and insights capability
  • Utilising customer data to drive continuous improvement and longer term strategy

As well as initially being involved in defining the overall program, ICG will deep dive into the customer satisfaction and customer feedback streams.

ICG has had a continuous relationship with this public sector client for over 6 years and this demonstrates the continual value, insight and results ICG generates for its clients.


ICG Ranked by the Financial Times

The purpose of this GONG is to advise you of an exciting accolade for our UK colleagues based on the most recent annual Financial Times survey of consulting firms and platforms.

Some exciting news for ICG North America!

The purpose of this GONG is to advise you of some exciting news for ICG in the US and Canada.
In the next few weeks, we will be launching a new initiative with a large professional services firm providing resources for their advisory efforts in the USA.