Practice Leader: Paul Horder–Distribution & Operations

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Areas of Expertise:

20+ years strategy and transformation consultant

Summary of Areas of Expertise:

  • Specialist in organic and inorganic growth & competitive strategy and the design of large distribution & operational structures, operating models & customer-centric processes to enter & serve target markets.
  • Key topics: Growth & competitive strategy. Market entry. Distribution & network optimisation. Sales effectiveness & efficiency. Omni-channel sales & service. CRM. Lead generation. Marketing ROI. Market segmentation, Market research, analytics & insights. Customer strategy. Product strategy, NPD & pricing. Operating model design. Restructures, Divestment & Merger Integration. Business Architecture, End to end process, service & customer experience design. Revenue & cost optimisation. Digital & business transformation.
  • Functional expertise: sales, marketing, service, origination, credit, underwriting, claims, fulfilment, supply chain & logistics, product mgt, treasury & market operations, payments, IT & financial shared services.

Geographies:

  • Australia & SE Asia with international experience in US, UK, EU, Korea, Taiwan, Singapore, Hong Kong, and Indonesia.

Client sectors:

  • Banking, Wealth Mgt & Superannuation, Insurance.
  • Healthcare, Telco & Utilities, Retail, FMCG, Transport & Logistics, Mining, Construction & Building Materials.
  • Local, State & Federal Government.

Background:

Paul’s background includes leadership roles with Big 4 and boutique strategy consulting firms as well as general and interim management roles in strategy, private equity and investment banking including;

  • Director of boutique consultancies Third Horizon & Redroh.
  • General manager of private equity fund for the Thakral hospitality & property group.
  • Insurance & financial services strategy leader for IBM.
  • Senior strategy consultant with Andersen Consulting.
  • Equity analyst & Treasury risk analyst for JP Morgan.

Credentials:

  • M.Business (Finance), UTS
  • B.Commerce (Hons) (Economics/Econometrics), UNSW
  • Prof Dev in PMBok, Agile, Lean Six Sigma, TOGAF, SQL, R
  • IBM Global Golden Circle
  • Member of Business Architecture Guild
  • Member of MFAA
  • AGSVA Baseline Security Clearance

Contact Email:

[email protected]

Linkedin:

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