GONG: ICG’s customer research ratifies financial advice design for ‘Big 4’

Following the Royal Commission a ‘Big 4’ Bank planned to radically and urgently change the way it delivered financial advice.

ICG was engaged to conduct customer research to ratify this decision for a key Board meeting including identifying ways negative customer feedback could be minimised.

We worked closely with the internal strategy team in developing the research frame and facilitating customer focus groups which Senior Executives could view. The final output was a recommendation to Board that was ultimately accepted and executed.


ICG Ranked by the Financial Times

The purpose of this GONG is to advise you of an exciting accolade for our UK colleagues based on the most recent annual Financial Times survey of consulting firms and platforms.

Some exciting news for ICG North America!

The purpose of this GONG is to advise you of some exciting news for ICG in the US and Canada.
In the next few weeks, we will be launching a new initiative with a large professional services firm providing resources for their advisory efforts in the USA.