GONG: Major collections practices benchmarking, review and implementation

One of Australia’s leading financial institutions hired ICG to complete a detailed review of all of their collections practices. This included manual, semi-automated, and automated activities across all channels and a dialler.

A joint client and ICG team systematically worked through gaps to world’s best practices, proven Australian best practices, and target best practices to develop a gap analysis and prioritisation program.

ICG was further hired to support the implementation of phase 1 and 2 recommendations leading to further refinements and successful implementation of all recommendations. The project was described by the Bank Sponsor as an important and timely up-lift in a critical capability for the Bank.


ICG Ranked by the Financial Times

The purpose of this GONG is to advise you of an exciting accolade for our UK colleagues based on the most recent annual Financial Times survey of consulting firms and platforms.

Some exciting news for ICG North America!

The purpose of this GONG is to advise you of some exciting news for ICG in the US and Canada.
In the next few weeks, we will be launching a new initiative with a large professional services firm providing resources for their advisory efforts in the USA.