ICG wins Customer Experience Strategic Support Programme

Previously ICG initiated and then supported the implementation of a CX programme and a new approach to customer feedback measurement through CNS (Customer Needs Solution).

The client has now asked ICG to support the next stage of the programme.  In Q3 this will include the roll-out of the survey to other touch points in the customer journey.  As the travel industry continues to be hugely impacted by the Covid-19 pandemic, so ICG is supporting the organisation by also co-ordinating the sourcing and assessment of its customers’ Future Needs which will inform its 2021 customer strategy.


ICG Ranked by the Financial Times

The purpose of this GONG is to advise you of an exciting accolade for our UK colleagues based on the most recent annual Financial Times survey of consulting firms and platforms.

Some exciting news for ICG North America!

The purpose of this GONG is to advise you of some exciting news for ICG in the US and Canada.
In the next few weeks, we will be launching a new initiative with a large professional services firm providing resources for their advisory efforts in the USA.

ICG launches a new Hospitality Practice in Europe

ICG plans to meet the needs of hospitality organisations who are working on how to survive the pandemic and then thrive in what will become the ‘new normal’ for both business and leisure travel.