ICG wins Customer Experience Strategic Support Programme

Previously ICG initiated and then supported the implementation of a CX programme and a new approach to customer feedback measurement through CNS (Customer Needs Solution).

The client has now asked ICG to support the next stage of the programme.  In Q3 this will include the roll-out of the survey to other touch points in the customer journey.  As the travel industry continues to be hugely impacted by the Covid-19 pandemic, so ICG is supporting the organisation by also co-ordinating the sourcing and assessment of its customers’ Future Needs which will inform its 2021 customer strategy.

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ICG UK launches new Local Government Practice

The team has a proven track record of working with those delivering services on the front line to create better outcomes for the public.  The team’s unparalleled experience also encompasses those that work to deliver a better quality of life for local residents, whilst at the same time delivering required savings.