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A message from the editor
My theme this month amplifies the key point made in several of our reviews: that digital attackers have been much more successful at attracting millennial customers. As we know, XXXtechs have not fully scaled, so are instead embracing ecosystems to create virtual scale and access cross-pollination potential. This is a survival tactic and, as argued by Bain, incumbents would be wise to soak one of these up to create the right insurgent mentality and scale potential (as demonstrated by the recent acquisition of 86400 by National Australia Bank).Having pioneered a platform in the consulting industry, ICG is full of senior professionals with expertise and all-important experience in designing and building successful ecosystems, so please contact your preferred ICG consultant or closest HUB if you are interested in learning more.
It’s a big month for TIR as we welcome three new reviewers for our very first Local Government and Health Sector section. Insights related to Government and Health can be found alongside financial services in the second half of this edition. A warm welcome to Graham Simmons(Practice Lead), Chris Maxwell (SME), and Paul Norris (SME) from our London HUB.
Our Article of the Month is reviewed by Greg Barnier (greg.barnier@ internalconsulting.com) who leads our Human Capital practice. He reviews Deloitte’s article:
From Survive to Thrive: The Future of Work in a Post-Pandemic World – Deloitte
It is a worthy read for all readers of TIR – congratulations to the team from Deloitte, and thanks to Greg for bringing it to our attention.